At ne’MOTTI, we are committed to the structural integrity and quality of every garment we create. We want you to be completely satisfied with your investment. If for any reason your purchase does not meet your expectations, our dedicated team is here to assist you.
Return Window
You have 14 days from the date of delivery to request a return.
Conditions for Return
To be eligible for a return, your item must meet the following criteria:
The garment must be unused, unworn, unwashed, and unaltered.
All original ne’MOTTI tags must be fully attached.
The item must be returned in its original premium packaging to ensure it remains protected in transit.
Please note: Items that show signs of wear, scent, or damage will not be accepted and will be returned to you.
Non-Returnable Items
For reasons of hygiene and exclusivity, the following items cannot be returned:
Intimate apparel and bodysuits
Custom-tailored or personalized pieces
Items marked as “Final Sale”
How to Initiate a Return
To start a return, please follow these steps:
Email our client services at support@nemotti.com with your order number and the reason for the return.
Once your return is authorized, we will send you a Return Merchandise Authorization (RMA) number along with detailed shipping instructions.
Complimentary Return Shipping
As part of the ne’MOTTI experience, we offer complimentary return shipping on all eligible domestic orders. A pre-paid shipping label will be provided to you via email once your return request is approved. Simply print the label, attach it securely to your original packaging, and drop it off at the designated courier.
Refunds Process
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days . Please be aware that original shipping fees (if applicable) are non-refundable.
Exchanges
If you require a different size or style, the fastest way to ensure you get what you want is to return the item you have for a full refund, and make a separate purchase for the new item on our website.